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›General

General

  • Co-Browsing
  • Universal Embedded Co-Browsing
  • Chat
  • Videocalling with Queue
  • Generate API Token

External

  • Salesforce
  • Outlook
  • Freshdesk
  • Microsoft Teams
  • ZealiD
  • Individual Platform

Data

  • Audit Logs

Use Cases

  • CoBrowsing - Example
  • SessionRecording - Optin/Optout button
  • UserTagging & Login Example
  • UserTagging & Screensharing Example
  • Mobile user tagging & LiveView
  • WebChat API - Example
  • ActionRules Matched API - Example

REST API Examples

  • Agent Times
  • Rule matches
  • Appointments
  • Universal Co-Browsing

Integration via API - Universal Embedded Co-Browsing

This usecase describes the integration process of Universal Co-Browsing in the embedded mode.

1. Configuration

In the plugin configuration of the backend, activate the Universal Embedded plugin. We used the following configuration in our example.

2. Script Implementation

The JavaScript has to be integrated in each webpage where we want to cobrowse.

Learn how to implement the LiveView on your page.

3. UI implementation

You can implement you own UI to start the Universal embedded Co-Browsing. Simply trigger:

CV.universal.open();
← Co-BrowsingChat →
  • 1. Configuration
  • 2. Script Implementation
  • 3. UI implementation
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