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›Data

General

  • Co-Browsing
  • Universal Embedded Co-Browsing
  • Chat
  • Videocalling with Queue
  • Generate API Token

External

  • Salesforce
  • Outlook
  • Freshdesk
  • Microsoft Teams
  • ZealiD
  • Individual Platform

Data

  • Audit Logs

Use Cases

  • CoBrowsing - Example
  • SessionRecording - Optin/Optout button
  • UserTagging & Login Example
  • UserTagging & Screensharing Example
  • Mobile user tagging & LiveView
  • WebChat API - Example
  • ActionRules Matched API - Example

REST API Examples

  • Agent Times
  • Rule matches
  • Appointments
  • Universal Co-Browsing

Data - Audit Logs

This page describes the different audit logs which are tracked by Chatvisor.

General

General audit logs which are captured across the platform. The can be viewed as tenant admin at Manager -> Activity Logs. For every log the tenant user id is stored.

TypeNameDescriptionData
START_CALL[Call] Start1 to 1 audio / video / screensharing call is startedcallId, customerId
MESSENGER_SEND[Messenger] Send messageMessage was sent via the Live ChatcustomerId
LIVE_VIEW[LiveView] joinedUser joined a Co-Browsing sessionsessionId
LOGGED_IN[Account] Logged inUser logs in-
ONLINE_STATUS_ONLINE[Agent] Go OnlineUser goes online (uses the Go online button)-
ONLINE_STATUS_OFFLINE[Agent] Go OfflineUser goes offline (uses the Go offline button)-
STATUS_CHANGE[Chat] Status changedStatus of a chat conversion changed (i.e. Unresolved -> Done)customerId, status, messageId
ROLE_CHANGE[Roles] changedRole of a tenant user changedrole name, tenant user
PERMISSION_CHANGE[Permissions] changedPermissions within a role changed.role name, [ permissions ]
PLUGIN_CHANGE[Plugin] changedThe configuration of a plugin changed.new plugin configuration
SETTINGS_CHANGE[Settings] changedSettings changed (i.e. Security settings)new setting configuration
MEETING_CHANGE[Meeting] changedMeeting changed (Title of a meeting has changed, Meeting was created...)CREATE_OR_UPDATE, DELETE, conference data
CONFERENCE_AGENT[Meeting] Agent joinedAgent joined a conference meetingcallId, customerId
CONFERENCE_RECORDING[Meeting] Recording startedRecording of a conference startedcallId, customerId, joined agents, tags

Co-Browsing sessions

For every Co-Browsing session there are different events tracked which can be used to check afterwards which actions were exectued from the agent or the customer. For every event, the timestamp, the type, if it was an agent and additional information (i.e. the ID of the clicked element) is logged.

TypeNameDescriptionData
CLICKClicked on elementAn element was clicked from agent or customerelement name/id
SCROLLScroll on page or elementScroll event was executed on specific element or whole pagescroll position element name/id
FORMFormular sentFormular was submittedform name/id
INPUTInput changedUser input was triggered (i.e. text input)text input, element name/id
PAGECHANGEPage changedPage changepage name
SELECTIONText or elements selected--
CUSTOM_EVENTCustom event was triggered via API-event type + value
← Individual PlatformCoBrowsing - Example →
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