This page describes the different audit logs which are tracked by Chatvisor.
General audit logs which are captured across the platform. The can be viewed as tenant admin at
Manager -> Activity Logs.
For every log the tenant user id is stored.
|[Call] Start||1 to 1 audio / video / screensharing call is started|
|[Messenger] Send message||Message was sent via the Live Chat|
|[LiveView] joined||User joined a Co-Browsing session|
|[Account] Logged in||User logs in||-|
|[Agent] Go Online||User goes online (uses the Go online button)||-|
|[Agent] Go Offline||User goes offline (uses the Go offline button)||-|
|[Chat] Status changed||Status of a chat conversion changed (i.e. Unresolved -> Done)|
|[Roles] changed||Role of a tenant user changed|
|[Permissions] changed||Permissions within a role changed.|
|[Plugin] changed||The configuration of a plugin changed.|
|[Settings] changed||Settings changed (i.e. Security settings)|
|[Meeting] changed||Meeting changed (Title of a meeting has changed, Meeting was created...)|
|[Meeting] Agent joined||Agent joined a conference meeting|
|[Meeting] Recording started||Recording of a conference started|
For every Co-Browsing session there are different events tracked which can be used to check afterwards which actions were exectued from the agent or the customer. For every event, the timestamp, the type, if it was an agent and additional information (i.e. the ID of the clicked element) is logged.
|Clicked on element||An element was clicked from agent or customer|
|Scroll on page or element||Scroll event was executed on specific element or whole page|
|Formular sent||Formular was submitted|
|Input changed||User input was triggered (i.e. text input)|
|Page changed||Page change|
|Text or elements selected||-||-|
|Custom event was triggered via API||-|