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General

Navigation path: Settings > General

Tab: Tenant Settings

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Name

This is your tenants name - this is supposed to be your company name.

Picture

Here you can upload your company logo, there are two options:

  • From Facebook
    If you have a Facebook Page, you can search for your page, and Chatvisor uses your Facebook Page's profile picture.
  • Upload
    Regular file upload; please use a square logo.

Banner

Upload a banner picture.

Note: Banner pictures must have a minimum width of 130px.

Default language

The default language mainly affects your System Messages.

Privacy Policy Link

Here you can insert a link to your own privacy policy.

Name of the email sender

This field sets the sender name for automated emails

Stabdard Widget Font

Here you can select your standard widget font out of various different fonts.

Color

The default color is used to initially ensure your corporate colors across the different Chatvisor interfaces visible to your customers:

  • Live Chat
  • Default Optin UI

Tab: Opening Hours

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You can create Opening Hours by clicking on + Add Opening Hours. Begin by giving your opening hours a recognizable name. Afterwards select a timezone as well as your Opening Hours. Optionally you can add holidays.

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In Opening Hours you define periods which you can use as a condition within the different types of rules. Features where you can use the Opening Hours in:

  • Action Rules
  • Routing Rules
  • SLA Rules
  • Flows (Condition item)

Tab: Network

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Websockets Websockets are enabled by default and only if Websockets are not working in your system it automatically falls back to XHR. If you know that your network only supports XHR, please disable it.

← Settings OverviewSystem Messages →
  • Tab: Tenant Settings
    • Name
    • Picture
    • Banner
    • Default language
    • Privacy Policy Link
    • Name of the email sender
    • Stabdard Widget Font
    • Color
  • Tab: Opening Hours
  • Tab: Network
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