Update coming soon (Q1/2020): Dashboard will get complete rework and become customizable.
Chatvisor provides you with various statistics which are rehashed in different dashboards. You find the
Dashboard in the main menu on the left.
Realtime you see all sessions that are currently active on your website. The map shows where the visitors are coming from. Further below you see the actual list of sessions, which you can join by clicking on them.
To enable this dashboard, make sure that you created the
LiveViewplugin and integrated it to your website.
All incoming conversations and messages from WebChat or Facebook Messenger are evaluated. In
Chat you can find helpful metrics regarding that.
Shows you at a glance the
- number of conversations,
- average response time,
- number of messages (incoming + outgoing)
for the set time period. You can alter the time period on the top right (by default
Last 7 days)
Number of Conversations
Conversation is opened every time a customer messages you through WebChat or Facebook Messenger. Conversations are re-opened/counted again,
- in WebChat, when the user closes the browser (window.sessionStorage is cleared) and visits the page again;
- in Facebook Messenger, when the user sends a message after a 15 minute pause.
Conversation is opened, it is marked as
Conversation Duration is the time the
Conversation is marked as such. This happens to be until an agent changes the state to
Here you learn, on what pages users tend to initiate chatting more likely.
Top conversations (minutes)
Find a list of and links to your longest conversations.
Average Response Time
Time range between marking the user as
UNRESOLVED and the first message sent by a support agent.
Sent and received Messages
Number of messages incoming from customers added by number of reply messages from agents.
Automatically handled Messages
Number of messages handled by a chatbot.
Number of messages that were not answered and not marked as
DONE by an agent.
Get an overview how many sessions where opened on your website in the day-by-day in the past. Learn which browsers and devices visitors most likely use.
Learn more about the activity of each of your agents and the who the people are that reach out to you.
List of registered users, including information:
- Status - is user currently an available agent (is his status online/offline).
- Logged In - is user currently logged into platform (no matter if he set himself available or not).
Conversations done by user
Number of conversations handled by each user within set time period.
Messages by user
Number of messages sent (outgoing) by each user within set time period.
Average CoBrowsing duration
Number of minutes CoBrowsing sessions took from start to end per average.
Agent online status
Timeline to show how available agents were over course of time.