Settings > Watchdogs
Watchdogs will notify you about events happening related to Xaleon. You will receive an email notification when a specific event occurs.
Create a new Watchdog
You can create a new Watchdog by clicking
+ New Watchdog.. Start by giving your Watchdog a recognizable name.
Afterwards you will have to select a Type, which defines the condition when the Watchdog triggers.
|Customer Assigned||Receive an email notification when a customer gets assigned to you (and you are logged off)|
|Form Submission||Get notified when a customer fills in and submits a Form|
|Message Received||Get notified when a customer sends a message to you|
|Settings changed||Receive an email when the settings of Xaleon get changed|
Finally, you have to select the receiver of the Watchdog by either selecting User(s) or Team(s).
Admin-Note: Customer Assigned does not have the option to select a receiver because it will trigger for the assigned user.