Watchdogs & Notifications

Navigation path: Settings > Watchdogs

Watchdogs

Watchdogs will notify you about events happening related to TeamViewer Engage. You will receive an email notification when a specific event occurs.

Create a new Watchdog

You can create a new Watchdog by clicking + New Watchdog.. Start by giving your Watchdog a recognizable name.

Afterwards you will have to select a Type, which defines the condition when the Watchdog triggers.

Type	Description
Customer Assigned	Receive an email notification when a customer gets assigned to you (and you are logged off)
Form Submission	Get notified when a customer fills in and submits a Form
Javascript Error	Receive a notification when a Javascript Error occurs
Message Received	Get notified when a customer sends a message to you
Settings changed	Receive an email when the settings get changed

Finally, you have to select the receiver of the Watchdog by either selecting User(s) or Team(s).

Admin-Note: Customer Assigned does not have the option to select a receiver because it will trigger for the assigned user.