Text Blocks

Navigation path: Automation > Text Blocks

Summary

Purpose

With Text Blocks, you can provide agents with textual templates to faster anwer customer requests.

Feature descriptions

Your first Text Block

New Text Blocks consist of:

Name	Name of the Text Block (searchable)
Text	Text that will be sent (searchable)
Tags	Tags can be used to make Text Blocks better searchable

Using Text Block in Live Chat

To learn more, go to Live Chat - Conversation Handling.