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Live View: Screen Sharing

Navigation path: Live View > Tab: Desktop

Purpose

Screen Sharing allows you to see what your customer sees, therefore provides you with visual context. Screen Sharing can be started with just a click (no downloads or installations) and is able to transfer desktop applications or whole screens.

Feature description

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Overview of live sessions

In Live View you find yourself an overview of all currently active Screen Sharing sessions on your website. With every session, some additional information is displayed:

  • Status
    The status (the most left column) is green, when the visitor is currently active on your website and blue, when the visitor has your website opened as a tab or in another browser window, but is currently doing something else than actively browsing your site.
  • Session Id
    The Session Id is the unique number to identify a user among all your current website visitors.
  • Name
    Shows where the user is currently on your page.
  • Device
    Shows the device the customer is using.
  • Location
    Shows location of user.

Note to make use of this feature, it requires a special configuration

← Co-Browsing
  • Purpose
  • Feature description
    • Overview of live sessions
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