This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.
- Markets and Chat Widgets provide now additionally the options to select in what language should the content be visible for visitors
- Visitor's browser language: auto-detection of the user's browser
- Always use this language for this market: static language selection
- It is now possible to export and import system messages to make maintenance and configuration even quicker.
- It is now possible to export and import Text Blocks.
- It is now possible to export and import customers which makes handing over customers between agents easier.
- Agents can see only relevant Text Blocks by assigning the needed Text Blocks to the corresponding teams. It can be configured under Automation->Text Blocks.
- Conferences now have the extended customization options to enable and disable the following features by navigating to Plugins->Conference->In-Room Features
- Raise hand
- Shared notes
- When presenting rights are revoked from a user, their Screen Sharing privileges are also revoked.
- Auto-generated action rules can now be deleted.
- The onboarding flow is now restricted to users with admin rights, as tenant configuration is restricted to users with admin rights.
- Using Whiteboard in full screen mode does not hide drop-down features.
- The browser tab shows the correct unread messages counter.
- Participants can now be removed from Video Conferences entirely, even if they are in Breakout Rooms.
- Umlauts are displayed correctly when used in names within a Video Conference.
- Switching the platform language from German to English will now display correct translations.
- Switching in a Video Meeting the Video tab will not hide Shared Notes.
- Moving conversations to Done state from the contact details pane will correctly trigger Feedback Forms.
- Whiteboard controls will not be covered by Breakout room overlays.
- Routing rules now correctly include conversations in Wating state.