Upcoming Release

25-Oct-2021

Release date: 25-Oct-2021

This release will automatically update the platform with new features, improvements, and fixes for on-demand users, and requires manual updating for on-premise users.

What's New

Language Detection

  • Markets and Chat Widgets provide now additionally the options to select in what language should the content be visible for visitors
    • Visitor's browser language: auto-detection of the user's browser
    • Always use this language for this market: static language selection

System Messages

  • It is now possible to export and import system messages to make maintenance and configuration even quicker.

Text Blocks

  • It is now possible to export and import Text Blocks.

Customers

  • It is now possible to export and import customers which makes handing over customers between agents easier.

Improvements

Text Blocks

  • Agents can see only relevant Text Blocks by assigning the needed Text Blocks to the corresponding teams. It can be configured under Automation->Text Blocks.

Conference

  • Conferences now have the extended customization options to enable and disable the following features by navigating to Plugins->Conference->In-Room Features
    • Raise hand
    • Shared notes

Fixes

  • When presenting rights are revoked from a user, their Screen Sharing privileges are also revoked.
  • Auto-generated action rules can now be deleted.
  • The onboarding flow is now restricted to users with admin rights, as tenant configuration is restricted to users with admin rights.
  • Using Whiteboard in full screen mode does not hide drop-down features.
  • The browser tab shows the correct unread messages counter.
  • Participants can now be removed from Video Conferences entirely, even if they are in Breakout Rooms.
  • Umlauts are displayed correctly when used in names within a Video Conference.
  • Switching the platform language from German to English will now display correct translations.
  • Switching in a Video Meeting the Video tab will not hide Shared Notes.
  • Moving conversations to Done state from the contact details pane will correctly trigger Feedback Forms.
  • Whiteboard controls will not be covered by Breakout room overlays.
  • Routing rules now correctly include conversations in Wating state.
October 2021 →