At Chatvisor, our mission is to improve online customer communication and engagement for businesses and enterprises. We build lightweight, practical software solutions that combine customer service and web analytics to deliver great digital customer experiences, reduce costs in online support, and increase conversions along the entire online customer journey.
The Chatvisor platform unites two product suites, that are engineered to work in conjunction with one another, but can also function independently:
- Customer Service Suite
- Customer Experience Analytics Suite
Customer Service (CSS)
Empower your team to deliver the highest quality customer service in online sales and support. Communicate with customers in their preferred channel, increase efficiency, and provide precise answers for complex questions more easily.
Customer Experience Analytics (CXA)
Understand the problems customers face on your website with analytics. Relive their experiences through Session Recordings and Heatmaps to identify weak spots, and use filters to review only the most relevant, teachable recordings.
Core Technology: BrowsXP
BrowsXP is Chatvisor’s core technology, setting the foundation for all Customer Experience Analytics and Co-Browsing. To bring BrowsXP’s various facets to life, we develop the Chatvisor platform.