Static websites are supported per default. The good thing about static websites is, that the content doesn't change that often. That property uses Chatvisor to keep the data transmission rate very low. Learn more about How Chatvisor keeps the data traffic very low and efficient
Single page web applications
HTML5 + Mouse effects Technology Support
The modern web supports a lot of special technologies to display each kind of component. This makes it more difficult to reconstruct every webpage in the same way. This section describes the "special" technologies which are supported through Chatvisor.
|HTML5||✓ OK||except |
|Single Page Applications||✓ OK|
|Shadow DOMs||✓ OK|
|SVG||✓ OK||including bidirectional mouse events|
|Iframes||✓ OK||for integrated Co-Browsing see detailled description|
|CSS hover effects (:hover, :focucs)||✓ OK|
|Mouse events||✓ OK||both directions|
|Form events||✓ OK||both directions|
|Cross Domain Support||✓ OK||Configuration at the Co-Browsing Plugin to keep the session when the domain changes|
|CSS3 animations||X||only on visitor/agent side but not synced|
Canvas mainly used to draw graphics on a web page. Chatvisor supports Canvas without any additional configuration.
The behavior of a Shadow DOM is similar to Iframes. It produces different encapsulated sections of the webpages which makes it more difficult to replay these components. But the BrowsXP technology of Chatvisor does also supports Shadow DOM out of the box. There is only one configuration field to set within the Chatvisor application:
Plugins -> LiveView -> Advanced -> Shadow DOM Prefix - The prefix of the custom tags should be entered here.
Example: If the HTML tags are
<cv-main-app>, <cv-sub-app>, the configuration should be simply
IFrames are used to display a seperate website within the current website, like an embedded website.
CSS Hover effects
CSS hover effects are supported by default without any additional configuration.
Example 1: A visitor moves his mouse over the navigation bar which has a
:hover event and afterwards shows the hidden context menu. This behavior is supported per default with Chatvisor. This means, the viewer of the Co-Browsing session (i.e. Agent) or of the Session Recordings does also see the context menu which is opened from the visitor.
Example 2: A visitor moves his mouse over the hyperlink which changes its background color. The viewer of the Co-Browsing session (i.e. Agent) or of the Session Recordings does also see changed background color of the hyperlink.
- Third party applications like
Unlimited Co-Browsing (also Universal Co-Browsing): Please note that Universal Co-Browsing might not yet work on all websites. We are constantly improving the range of supported pages, but due to the variety of web technologies, different development styles, and the diversity in the WWW, we can not guarantee that every website works out-of-the-box. In case you find a website that is not working yet, please share it with us by contacting us: firstname.lastname@example.org