Learn how to configure the WebChat plugin. Go to Configuration
Manually control the WebChat widget.
An implementation example can be found here.
Open WebChat window
You can manually open the WebChat window (same behavior as clicking on the chat bubble).
Close WebChat window
You can manually close the WebChat window (same behavior as clicking on the chat bubble).
If the WebChat is hidden because of a rule (i.e. no agent is online), you can manually show the chat..
Manually trigger a flow for the WebChat. You can configure a flow at Automation -> Flows. The
flowId can be found in the url