FAQs: Security

How to prevent uploading a virus?

Chatvisor offers the possibility to transfer files from the WebChat or from the Large File Upload plugin through the Co-Browsing session. Basically there are two ways to prevent transferring a virus to the agent or to the client.

Disable Upload

  • WebChat: You can disable the file upload through the WebChat configuration. alt-text

  • Large File Upload: This module is optional. If it's not enabled, it is not possible to upload files.

Automatic Virus Detection in Chatvisor

Chatvisor leverages https://www.clamav.net/ for automatically analyzing uploaded files against a virus. If a virus is detected the file is automatically deleted on the server side.

Following Features are covered

  • Large File Upload
  • Webchat Upload